Terms and Conditions

  1. Acceptance of Orders
  • Order Confirmation: Your order is not confirmed until you receive an email from us accepting it. This acceptance is contingent on full payment being received unless a deposit arrangement is specifically agreed upon.
  • Availability: All products are subject to availability.
  1. Payment
  • Pricing: Prices are as listed on the website and are subject to change.
  • Payment Methods: We accept Cash, Venmo, Credit Cards, and PayPal.
  • Payment Terms: Full payment is required at the time of order, unless otherwise specified.
  1. Order Delivery
  • Pickup:
    • If an order is not picked up at the agreed-upon time without prior arrangement to reschedule, the order may be forfeited and will not be eligible for a refund.
    • Forfeited orders may be donated, resold, or disposed of at our discretion.
  1. Quality and Liability
  • Product Condition: The products are delivered in good condition. Upon completion of delivery or pickup, responsibility for the product’s care, storage, and condition transfers to the customer.
  • Liability: We are not liable for any damages to the baked goods after they have been delivered or picked up.
  • Visual Appearance: By accepting the order upon pickup, you waive your right to a refund based on the product’s style or design.
  1. Refunds and Returns
  • Perishable Goods: Because our products are perishable, your right to cancel or change your mind after delivery does not apply.
  • Incorrect or Faulty Products: If a product is faulty or not as described, we will offer a replacement or correct the mistake, as per our discretion.
  1. Disclaimer
  • Your use of our service is at your own risk. We do not provide any warranties, express or implied, regarding the quality or suitability of our products for any particular purpose.
  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the service or our products.
  1. Contact Information
  • For questions, please contact us at stephanie@colemountainfarm.com or 413-346-7774.